3500 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how the 3500 platform collects, uses, stores, and protects the personal information of users in Malaysia. We take our responsibility to your privacy seriously and are committed to handling your data transparently and responsibly.
Updated: 2026. This policy applies to all users of the 3500 platform.
1. Information We Collect from You
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and login credentials. This information is required to verify your identity, create your account, and maintain platform security. You may also be asked to provide identity verification documents such as a copy of your IC for compliance purposes.
Payment & Transaction Information
We record transaction information in Malaysian Ringgit (RM), including deposit and withdrawal history, payment methods used such as Touch 'n Go eWallet and FPX, and the bank account number linked to your account. Credit or debit card details are not stored directly by 3500 — they are processed through an encrypted payment processor.
Device & Browser Information
Our platform automatically collects certain technical information when you access 3500, including device type, operating system, browser type, IP address, language settings, and screen resolution. This information is used to optimise the user experience and identify technical issues.
Usage & Activity Data
We collect data on how you use the platform — including pages visited, games played, bets placed, session times and duration, and interactions with buttons and menus. This data helps us understand user needs and improve the quality of the 3500 platform over time.
2. How We Use Your Information & Cookie Policy
How We Use Your Data
The information we collect is used for the following purposes:
- Processing registration, login, and account verification securely.
- Processes deposits and withdrawals in Malaysian Ringgit (RM).
- Providing customer support and responding to your enquiries.
- Sending important notifications related to your account, promotions, and platform updates.
- Analysing usage patterns to improve 3500 services.
- Complying with applicable legal and regulatory requirements.
Cookies & Tracking
The 3500 platform uses cookies and similar tracking technologies to enhance your browsing experience. Session cookies maintain your login state, while preference cookies store your language and display settings. You can manage or disable cookies through your browser settings, though doing so may affect certain platform features.
3. How We Store and Protect Your Data
Data Security Infrastructure
All user data on the 3500 platform is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Passwords are stored in encrypted form and cannot be read in their original form by any platform staff.
Access to user data is restricted to staff with a legitimate operational need only. We enforce role-based access controls to ensure your data cannot be accessed without authorisation.
Data Retention Period
Active account data is retained for the duration the account remains active and for any period required by law following account closure. Financial transaction data is kept in accordance with Malaysian regulatory compliance requirements. Data that is no longer needed will be deleted or anonymised in line with established procedures.
4. Sharing Data with Third Parties
3500 Platform does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. Data sharing only occurs in the following limited circumstances:
- Payment Processors: Required transaction information is shared with recognised payment service providers (such as FPX and eWallet providers) solely for the purpose of processing your deposits and withdrawals in RM.
- Technical Service Providers: Technical vendors who assist in operating the platform infrastructure may have limited access to certain data within the bounds of strict confidentiality agreements.
- Legal Requirements: We may be required to disclose certain information to the relevant authorities when mandated by law or a valid court order.
- Fraud Protection: Data may be shared with fraud prevention partners to detect and prevent unauthorised activity on the 3500 platform.
All third parties we work with are bound by data protection agreements that require them to handle your information to a standard of security equivalent to our own.
5. Your Rights Over Your Personal Data
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be made through customer support at [email protected].
Right of Rectification
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact support to update your details.
Right to Erasure
You may request the deletion of your personal data, subject to data retention requirements under applicable laws and the 3500 platform's policies.
6. Policy Changes & How to Contact Us
Updates to This Privacy Policy
The 3500 platform reserves the right to update or amend this Privacy Policy at any time to reflect changes in practices, technology, or legal requirements. Users will be notified of any significant changes via their registered email or an in-platform notice. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
We encourage users to check this page periodically to stay informed about how we handle your data.
How to Contact Us About Privacy
If you have any questions, concerns, or requests regarding your personal data, please contact the 3500 support team at: [email protected]. We will make every effort to respond to all privacy-related enquiries within a reasonable timeframe. You may also refer to the FAQ for quick answers to common questions.
Questions About Your Data Privacy?
The 3500 support team is ready to help you understand how your data is handled. Reach out to us or check the FAQ section for more information.
FAQ Register Account